In the current digital age, online payments have become even more popular with many people owing to their convenience and efficiency in every day use.

The eCitizen, an online platform that allows Kenyan citizens and businesses to access more than 5,000 government services, is one such example.

President William Ruto on Friday June 30, 2023 unveiled a revamped eCitizen platform and Equity has enabled seamless payments via the platform to bring the services closer to you.

PHOTO/EQUITY

In this article, we comprehensibly take you through how eCitizen payments work with Equity.

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Payment Options

The following are Equity payment options.

For Equity USSD (*247#):

• Dial*247#

• Select Paybill

• Enter Business Number

• Enter 222222

• Enter Reference Number

• Enter Amount

• Enter Pin

For Equity Mobile App/Online:

• Select Transact

• Select Paybill

• Enter Biller

• Enter 222222

• Enter Reference Number

• Enter Amount

• Enter Pin

For Equitel:

• My Money

• Select Paybill

• Enter Business Number

• Enter 222222

• Enter Reference Number

• Enter Amount

• Enter Pin

For Equity EazzyBizz (Corporates and SMEs):

EazzyBiz (Maker):

• Log in to your EazzyBiz Portal.

• Select Payments > Data Maintenance > Payee > Service Provider > eCitizen.

• Enter the eCitizen reference number and other required information.

• Submit the payment request for approval.

EazzyBiz (Approver):

• Log in to your EazzyBiz Portal (Approver).

• Select Payments > Pending Activities > Payee > Authorize.

• Input the token number and authorize the transaction to release it.

For Equity Agent:

• Present Reference Number

• Present Cash

• Agent will process the transaction

• Receipt issued

For Equity Branch:

• Present Reference Number

• Present Cash

• Teller will process the transaction

• Receipt issued

It is important to NOTE:

• The Equity online services are available 24/7, allowing you to process eCitizen payments anytime and from anywhere.

• When making an online payment, you will be charged KES 36/=. To provide evidence of payment, you will receive an SMS and email notification. Additionally, you can generate a receipt after completing the payment online.

• Remember that after making the payment using the online channels, you still need to complete the transaction on the eCitizen portal. This ensures that the entire process is successfully finalized.

• If you are paying for a visa, it is worth noting that foreign currency, specifically USD, is accepted.

• Remember to never share your PIN or passwords with anyone including merchants, relatives and friends. The Bank staff will never call, email or text to ask for your PIN or Password. Equity will only call you from one number 0763 000 000.


Support

If you require any support while processing the payments, you can reach out to Equity Bank's 24-hour contact center at 0763 000 000 or visit the nearest branch for assistance.