The Directorate of Immigration Services has rolled out a new service that will see urgent issuing of passports at Nyayo House.

The Directorate announced the availability of the service on a press release on Thursday and provided a Special Desk (Counter 16) at Nyayo House, Ground Floor to address urgent and emergency passport application services.

The urgent and emergency services listed include medical, studies and scholarships, return to work and official assignments abroad.

According to the press release, passport applicants can now present their request for rescheduling appointments for biometrics and prompt issuance of passports at the special desk.

However, the applicants must attach documentary evidence as proof of their need for the service.

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 “Passport application may present their request for rescheduling appointments for biometrics as well as fast-tracking issuance of passports at the special desk, provided that they attach documentary evidence,” the statement read in part.

On other matters related, the Directorate of Immigration Services has cautioned the public against engaging brokers who employ unorthodox means in attempts to circumvent the e-citizen appointment system. 

The Directorate will render no services to applicants who make such attempts once they get flagged.

“The public is strongly advised to avoid engaging brokers who use unorthodox means to attempt to bypass the e-citizen appointment system. We have in place measures in to detect these attempts and no service will be rendered to such cases,” the statement continued.

The public was reminded that passport services are strictly accessed via the e-citizen portal at the online application stage.