Mombasa Governor on Friday went online and bashed Fly Safarilink, accusing the local flight airline of offering bad service without mentioning what his main issue with the airline was.
“In this ever increasingly competetive world, the aviation industry has no place for such uproffesional ,unreliable and uncouth behaviour as exhibited by @flysafarilink,” Joho posted on Twitter.
However, the airline did not take it lying down and came out guns blazing, stating that the Mombasa county boss had arrived at the Vipingo Ridge airstrip late for a scheduled flight.
“Dear Hon. Hassan Joho, Thank you for your feedback and although you did not share your complaint we respond as follows. Our scheduled flight from Vipingo Ridge, to Nairobi departs at 16:00 hrs and the check in counters close 30 minutes before the flight departs,” replied Fly Safarilink on its Twitter handle.
Hassan Joho. PHOTO/COURTESY
Fly Safarilink went on to shed more light on what transpired between Joho and the airline.
“We understand you arrived at Vipingo Airstrip at 16:04 hrs which is past the departure time. As a premier airline we offer an ontime service for all our flights. We also need to respect our other customers who were on time and on board,” it added.
To which he responded, “Nice try, but not good enough! A waiver on penalties can never be a substitute for bad service, Are you talking of a counter at vipingo??”
Safarilink concluded by telling the ODM governor to rebook the flight minus penalties.
“It is unfortunate that you were unable to make our flight on time but we are happy to rebook your ticket to another date without penalties. Thank you for choosing to fly Safarilink. Safarilink Team,” it concluded.