In a grand ceremony on Thursday, Pullman Hotels & Resorts, an esteemed premium brand under Accor, marked its entry into Kenya’s vibrant hospitality sector with the opening of Pullman Hotel Nairobi Upper Hill.

Situated in the upscale Upper Hill district, the hotel promises an exquisite blend of elegance, comfort, and bespoke service, setting a new standard for luxury accommodation in the region.

The newly inaugurated Pullman Hotel Nairobi Upper Hill features 162 impeccably designed rooms, each crafted to deliver an unparalleled guest experience.

The hotel also introduces unique amenities such as the Junction, a lobby bar designed to encourage social interaction and connection, and the Dispatch, an all-day brasserie dining restaurant.

Gerard Moutou, the General Manager, expressed his excitement, stating, “We are delighted to unveil Pullman Hotel Nairobi Upper Hill in Kenya. Every detail here has been thoughtfully curated to exceed the expectations of our guests. Whether visiting for leisure or business, guests can expect a sanctuary of tranquility and refinement.”

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Pullman’s debut in Kenya is seen as a significant enhancement to the local hospitality industry, aiming to attract sophisticated travellers and boost the country's tourism appeal.

Kenya's rich culture and natural splendour make it a coveted destination for tourists, and Pullman Nairobi Upper Hill is poised to complement this with its top-tier amenities and personalised services.

Highlighting the hotel's distinctive character, Moutou noted, “Pullman Hotel Nairobi Upper Hill bursts with personality, from local art in the lobby to local cuisine, drinks, and events. Pullman takes its cues from the destination with the goal of promoting discovery and social interactions.”

The hotel features an innovative art corner that provides guests with a unique cultural immersion, presenting opportunities for memorable photos and experiences.

Susan Waringa, Director of Sales and Marketing, shared her enthusiasm about the hotel’s launch, saying, “We are thrilled to open Pullman Hotel Nairobi Upper Hill, catering to both business and leisure travellers."

"Our aim is to deliver a seamless blend of work and leisure through immersive art, vibrant dining, power fitness, and smart interactions. We are dedicated to collaborating with industry stakeholders to enhance Kenya's tourism sector, with significant support from the Ministry of Tourism," she added.

A commitment to sustainability and community involvement lies at the heart of Pullman’s operations.

The hotel focuses on responsible tourism practices, sourcing food and beverages locally to support community livelihoods.

Moutou emphasised, “We are keen on environmental conservation activities as well as working closely with the local community. We pride ourselves with being organic and obtaining supplies from the local community. All our foods and beverages are sourced locally because we believe in supporting and improving the livelihoods of those we work with. We also want our guests to have a feel of this country’s local products.”

During the launch event, Hon. John Lekakeny Ololtuaa, Principal Secretary of the State Department for Tourism, acknowledged the government’s efforts in collaborating with industry partners to implement necessary reforms.

He remarked, “I am happy to learn that Pullman is reaching out to supporting aspects of sustainability, conservation, culture, as well as supporting Kenyans to better their livelihoods through their areas of businesses,” and assured continued government support for the industry.

Technological innovation is a cornerstone of Pullman Hotel’s commitment to enhancing guest comfort and experience.

Highlighting the introduction of WOJO Workspitality® in East and Central Africa, Moutou noted the importance of staying current with technological trends.

“There is need to maintain the latest technological trends that the market has to offer. This is evident across the hotel’s facilities, from the lobby, conference and meeting rooms, as well as guest rooms," Moutout noted.

WOJO provides flexible working spaces that blend professional office functionality with hospitality comfort, catering to the needs of modern professionals and entrepreneurs.

With the opening of Pullman Hotel Nairobi Upper Hill, a new benchmark has been set in Kenya’s luxury hospitality industry, offering guests a unique blend of sophistication, local culture, and community engagement.