M-Shwari has issued a warning to its users about fraudsters falsely claiming they can increase or influence customer loan limits.

The mobile banking service, which operates in partnership with NCBA Bank, said loan limits are determined solely by the bank through an internal process that considers various factors to ensure fair and consistent allocations.

According to M-Shwari, “M-Shwari wishes to caution the public to be aware of fraudsters claiming they can increase or influence M-Shwari loan limits. These claims are false.”

 

The lender explained that the process of setting limits is not influenced by any external parties.

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“M-Shwari limits are managed and allocated solely by NCBA through an internal process that considers various factors to issue customer limits fairly and within set guidelines,” the statement read.

The company urged customers to focus on responsible borrowing and saving as the only legitimate way to qualify for higher limits.

“In order for you to grow your limit, simply borrow and repay in good time, save more on M-Shwari and maintain a good credit history. We wish to advise that NO THIRD PARTY OR INDIVIDUAL HAS THE AUTHORITY OR ABILITY TO ALTER YOUR LIMIT,” M-Shwari added.

It further advised customers to remain vigilant and avoid dealing with unofficial contacts.

“To protect yourself, always interact with M-Shwari exclusively through our official customer support channels,” the company said.

The warning comes as cases of digital banking fraud continue to rise, with scammers exploiting customer trust to obtain personal information and funds.

M-Shwari urged users to treat any offers from unauthorised individuals with suspicion and to report suspicious activity immediately.