Up to 50 employees of Tala are slated to be rendered jobless after the digital lender declared 28 positions in the customer operations department in Kenya redundant.

In a statement, Tala said the company had witnessed a significant increase in self-management of loan repayments based on customer income cycles hence the decision.

The digital lender revealed that it was witnessing high loan repayment rates surpassing 95 per cent hence the decision to effect some changes to its customer operations department.

“This represents less than 3 per cent of Tala's workforce, and Tala shall redirect these resources towards market expansion and product development,” Tala said on the layoffs.

It added: “We recognize transitions like this impact our employees, and we are committed to supporting them through this process with dignity.”

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The company added that it would continue to invest in innovation and technology to improve its credit offerings to Kenyans even as the layoffs caused ripples in the industry.

This comes only days after Tala was named the Best Digital Credit Provider in Risk Management at the maiden Think Business Digital Lenders Awards 2025 in Nairobi.

The global fintech was recognized for its commitment to responsible lending, robust risk management, and customer-centric financial solutions, according to the awards organisers.