Super Metro Limited has firmly denied the National Transport and Safety Authority’s (NTSA) claims concerning the suspension of its operator licence, emphasising that the allegations are outdated and do not accurately represent the company’s current compliance status.
In a press statement, Super Metro dismissed NTSA’s Thursday, announcement, stating that all concerns raised by the regulator had been addressed before the suspension.
“We assert that the allegations are outdated and unfounded, as we have been fully compliant with NTSA regulations and have already addressed concerns raised in their investigation,” the company stated.
NTSA had alleged that out of 294 vehicles operated by Super Metro, five had expired inspection certificates, fifteen had expired Road Service Licences (RSL), and several had issues with speed limiters.
However, Super Metro clarified that “all inspection certificates and Road Service Licenses for the mentioned vehicles were renewed prior to the suspension.”
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Additionally, the company confirmed that once speed limiter issues were identified, vendors were engaged to rectify the problem across all affected vehicles.
On the issue of driver training and qualifications, NTSA claimed that 64 drivers had failed a retest on March 10, 2025, leading to the suspension of their licences.
Super Metro, however, countered that the drivers had already completed retraining and retesting three weeks ago, in compliance with regulations.
“All affected drivers have since been recertified and are fully qualified to operate our vehicles, in line with the Traffic (Driving Schools, Driving Instructors, and Driving Licenses) Rules, 2020,” the company explained, dismissing NTSA’s claims as outdated.
The transport company also addressed allegations of non-compliance with Public Service Vehicle (PSV) regulations, particularly regarding labour laws and statutory deductions.
Super Metro assured that it had adhered to all requirements under Section 5(1)(e) of the PSV Regulations by maintaining signed contracts for its employees and up-to-date remittances for PAYE, NSSF, and SHA contributions.
“These records are available for NTSA’s review, and we remain committed to the welfare of our workforce,” the company stated.
Super Metro criticised NTSA’s decision to impose a suspension despite its cooperation throughout the investigation.
“The decision to impose a summary suspension, despite our proactive compliance, is not only unfair but also prejudicial to the thousands of employees and their families who depend on Super Metro for their livelihoods.”
The company further warned that the suspension could destabilise its workforce and disrupt essential public transport services.
Calling for a review of the suspension, Super Metro reiterated its dedication to safety and reliability.
“We urge NTSA to review the updated status of our compliance efforts and reconsider this suspension. Super Metro remains committed to maintaining the highest standards of safety and reliability, and we are prepared to collaborate further with NTSA to resolve any remaining concerns.”
Super Metro Limited is one of Kenya’s most recognised public transport providers, serving multiple routes across Nairobi.
The company is known for its focus on safety, reliability, and community service, employing thousands of Kenyans and playing a vital role in the country’s transport network.
