In a bid to redefine air travel standards, the Government has unveiled an ambitious series of reforms aimed at enhancing the passenger experience at Jomo Kenyatta International Airport (JKIA).

The initiative, championed as a "whole-of-government approach," seeks to align JKIA with international standards by delivering seamless, efficient, and courteous service for travelers arriving or departing from Kenya.

The reforms underline the Government’s pledge to create a world-class airport environment, embracing an enhanced, welcoming atmosphere that aligns with the highest benchmarks in airport management.

Acknowledging traveller feedback regarding customs procedures, the Government is actively revisiting JKIA’s operational protocols to expedite entry processes, reduce wait times, and minimise any inconveniences, all while maintaining robust border controls.

“This initiative will provide travellers with clear, reliable information on customs duties and taxes, promoting fairness between the passengers and Government officials,” the Government noted, highlighting its commitment to transparency.

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In line with global best practices, the Government plans to incorporate advanced technological solutions to streamline customs and immigration processes.

Through automation and digitalisation, paperwork will be significantly reduced, allowing both domestic and international passengers to enjoy a smoother, faster experience at JKIA.

Security measures are also set to be strengthened, with improved access management for restricted areas, including VIP lounges, ensuring that only authorised personnel operate within secure zones.

The commitment to excellence extends to customer service, with officials at every touchpoint of JKIA set to undergo continuous training to maintain the highest standards of professionalism and courtesy.

These measures highlight the government's commitment to positioning JKIA as a world-class gateway to Kenya and a leading regional aviation hub,” the Government emphasised, reaffirming Kenya’s image as a hospitable destination through enhanced service quality.

As a premier tourism destination, Kenya is poised to further elevate the visitor experience, supporting its "Magical Kenya" brand through these reforms.

In its closing remarks, the Government reiterated its dedication to “welcoming travellers with efficiency and professionalism, while safeguarding the integrity of our borders."

The announcement was signed by senior government officials, including John Mbadi Treasury CS, David  Chirchir, Roads and Transport CS, Rebecca Miano, Ministry of Tourism, Wildlife & Heritage CS and Dr. Raymond Omollo, State Department for Internal Security and National Administration PS.