The National Transport and Safety Authority (NTSA) has suspended Super Metro Limited’s operator licence, citing multiple violations of Public Service Vehicle (PSV) regulations.
The authority stated that the decision was necessary to ensure compliance and protect the safety of passengers and other road users.
"The National Transport and Safety Authority (NTSA) has suspended Super Metro Limited’s operator licence, citing multiple violations of Public Service Vehicle (PSV) regulations," NTSA said.
This follows the death of a passenger who was allegedly thrown out a moving matatu belonging to the company after a dispute over Sh30.
According to NTSA, a comprehensive review of Super Metro’s fleet uncovered several infractions against the Traffic Act and the NTSA (Operation of Passenger Service Vehicles) Regulations, 2014.
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“Out of five hundred and twenty-three (523) vehicles, a total of fifteen (15) vehicles had expired inspection certificates, and eight (8) vehicles had expired Road Service Licences (RSL),” NTSA stated.
Additionally, NTSA identified 294 vehicles with various speed-related violations.
The authority revealed that “five (5) vehicles had expired speed limiter certificates, eighty-eight (88) vehicles were not transmitting speed data, one hundred and seventy-one (171) vehicles had no speed limiter records, seven (7) vehicles had no speed limiter vendor details while one hundred and nine (109) vehicles were operating beyond the speed limit of 80Kph.”
NTSA also raised concerns over the qualifications of Super Metro’s drivers, stating that those assigned to the company’s portal did not meet the required standards, which posed a major safety risk.
Furthermore, NTSA found the company in violation of Section 5(1)(e) of the NTSA (Operation of Public Service Vehicles) Regulations, 2014, which mandates compliance with labour laws, statutory deductions, workplace health and safety standards, and employment contracts.
To regain its operating licence, the authority says Super Metro must meet several conditions set by NTSA.
“The Company must present the two hundred and ninety-four (294) vehicles with various violations to the respective speed limiter vendors for compliance checks,” NTSA stated.
Additionally, the company must take the affected vehicles to the Likoni Motor Vehicle Inspection Centre for compliance reports and submit 42 drivers for retesting at the Likoni Driver Test Centre.
The authority noted that 64 drivers failed a retest on 10th March 2025, leading to the suspension of their driving licences.
NTSA also directed Super Metro to disengage unqualified drivers immediately and provide proof of employment contracts, payroll records, and statutory remittances for the past six months.
The company is further required to conduct a road safety sensitisation programme for all drivers under NTSA supervision and submit a detailed report of the exercise, including photos, minutes, and an attendance register.
In light of these violations, NTSA has cautioned passengers against using Super Metro vehicles.
“Members of the public are cautioned against boarding vehicles belonging to Super Metro Limited,” the authority warned.
The Traffic Department has been instructed to impound any vehicles found operating in contravention of the suspension.
NTSA reaffirmed that Super Metro Limited will only be allowed to resume operations once it fully meets all compliance requirements, underscoring the authority’s commitment to road safety and regulatory enforcement.
However, despite NTSA's directive, Kenyans on social media have shared several pictures capturing Super Metro matatus still operating various routes within the city.
