NCBA Bank has officially launched its 96th branch in the rapidly developing Tatu City, marking a significant milestone in the bank's retail expansion strategy.
NCBA Tatu City located in Eneo at Tatu Central, a Grade A mixed-use retail and commercial office development is the 7th branch in the larger Kiambu county with Githunguri, and Limuru opened last year.
According to its manager Lucy Munyaka, the new branch, which opened its doors on November 29, 2024, has already shown promising growth in just three and a half months of operation.
"We are three and a half months today, and we really appreciate the the support that you've given to us," she remarked.
Key performance indicators for the new branch as of February 2025 include:
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- Customer base: 313
- Deposit base: Sh58.5 million
- Loan book:Sh 3.5 million disbursed
- Loan pipeline: Sh28.5 million
The Tatu City branch is NCBA's seventh in Kiambu County, underscoring the bank's commitment to serving this economically vibrant region.
Speaking during the launch, the Acting Group Director Retail Banking at NCBA Bank, Dennis Njau noted the institution's commitment to devotion to creating convenience and comfort for its customers while making their banking services readily accessible and responsive to the unique needs of each community.
"We offer convenience by reducing the need to travel to neighbouring towns to access banking services,” Njau stated.
On his part, Group Director Risk and Compliance at NCBA, Tim Armitage echoed Njau's sentiments saying, “We are excited to bring NCBA Bank services closer to our Tatu City customers, and we have received a positive reception from the community.
As part of customer satisfaction and increased engagement, we offer convenience by reducing the need to travel to neighbouring towns to access banking services," he added.
NCBA's presence in Tatu City aligns with Kenya's Vision 2030, supporting the area's development as a modern economic hub that has already attracted over 25,000 residents and enabled operations for more than 100 global and local businesses.
As part of its expansion strategy, NCBA is offering innovative financial solutions tailored to the local market.
A standout product is their mortgage offering, providing up to 10.5 million Kenyan shillings at a competitive interest rate of 9.5 per cenrfor up to 25 years, which the bank claims is currently the lowest in Kenya.
NCBA is also extending unsecured loans to employees of local businesses for up to 96 months, aiming to foster loyalty and empower staff.
The bank has formed strategic partnerships with local real estate developers, including Lifestyle Estates, Unity Homes, and Tatu City's Hijani Ridge and Upline projects, to offer customized mortgage solutions
The launch event was attended by various dignitaries, including representatives from the Ministry of Education, NCBA leadership, and local business partners.
As part of their commitment to sustainability, NCBA announced the donation of 100 trees to promote eco-friendly banking practices.
This new branch opening is part of NCBA's larger strategy to balance digital banking experiences with physical presence, aiming to provide accessible and convenient financial services to its growing customer base in Kenya's emerging economic zones.
