Postal Corporation shocks its customers with massive MPost price hikes

Postal Corporation of Kenya (PCK) has announced significant price revisions for its MPost service, effective from July 5, 2024, impacting both corporate entities and individual users alike.

The new rates mark a sharp increase compared to previous charges, aimed at enhancing service provisions despite initial cost concerns.

Under the revised structure, corporate users will now face a staggering 2,200 per cent rise, with annual fees set at Sh9,450 per virtual address.

Meanwhile, individual box holders will see a 400 per cent increase, paying Sh2,000 annually, up from Sh400 previously.

John Tonui, Post Master General, emphasized the necessity of these adjustments to sustain operational efficiency and service quality amidst evolving market demands.

"PKC wishes to inform our esteemed customers and the general public that the rates for MPost Virtual Boxes/Addresses for both Corporate and Individual have been adjusted with effect from 5th July 2024," Tonui stated.

Despite the substantial fee hikes, Tonui reaffirmed the corporation's commitment to innovation and customer-centric solutions.

"As a Corporation, we are committed to delivering Innovative Communication, Logistical and Financial solutions to our customers at all times," he added.

MPost, a service transforming mobile numbers into virtual post office addresses, plays a crucial role in facilitating mail and parcel deliveries for individuals and businesses across Kenya.

The service's utility remains integral amidst these pricing adjustments, reflecting PKC's ongoing efforts to adapt and meet the diverse needs of its clientele.

The revised pricing strategy aims to align service costs with the evolving operational realities faced by PCK, ensuring sustained service excellence in the realm of communication and logistics solutions.