Kenyan telecommunications giant Safaricom has announced the complete restoration of its network capacity and stability following disruptions caused by undersea cable cuts last Sunday.

"We are happy to inform our customers and stakeholders that we have now resumed full network capacity and stability," stated Safaricom CEO Peter Ndegwa in a statement issued on Thursday Morning.

The disruption impacted some of Safaricom's services, prompting the company to acquire additional capacity from alternative undersea cable providers.

Ndegwa commended his team's efforts, highlighting their "round the clock" work to optimize the network and secure additional resources.

Safaricom says it remains vigilant, closely monitoring their network and collaborating with affected undersea cable suppliers to expedite repair works.

Read More

  1. New bill aims to bring buy-now-pay-later companies under CBK control
  2. Safaricom launches 'wai ndai' gaming challenge with cash prizes, Suzuki Altos
  3. Safaricom spreads festive joy with dealer, M-Pesa agent recognition in Eldoret

The company acknowledged the inconvenience caused to customers who experienced slower internet speeds during the outage.

"We sincerely apologize to customers who may have experienced slower than expected speeds on our network during this period and thank them for their patience as we worked to get back to normal," Ndegwa concluded.

This incident underscores the importance of robust infrastructure and contingency plans in maintaining seamless communication services, especially in the face of unforeseen challenges.

The swift resolution by Safaricom ensures Kenyans can resume uninterrupted use of their mobile internet and other critical network services.

As Safaricom resumes normal operations, it reassures its customers of continued reliability and pledges to remain vigilant in addressing any future disruptions promptly.