Kenya Railways has issued a public notice addressing a circulating image on social media depicting an empty coach, creating confusion regarding the status of the Madaraka Express Passenger Service.

In response to this, the railway authority assures the public that the photograph does not accurately represent the current situation of the service, emphasizing that bookings for travel are proceeding as usual.

"We wish to state that this picture is in no way a representation of the actual status of the Madaraka Express Service and bookings for travel are going on as normal," Kenya Railways stated.

Despite the misleading image, Kenya Railways has expressed its commitment to providing efficient and reliable transportation for passengers through the Madaraka Express Service.

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"We remain committed to serving our customers and will do all we can to ensure that rail continues to remain their preferred mode of transport, via the Madaraka Express Service," the company assured

The public notice serves as a reassurance to customers that the railway continues to be a preferred mode of travel, underscoring the importance of accurate information dissemination.

In the face of evolving transportation options, Kenya Railways recognizes the significance of dispelling any misconceptions that may arise from social media posts.

The notice from Kenya Railways not only addresses the specific photograph but also serves as a broader commitment to transparency and effective communication.

By promptly clarifying the situation, the railway authority aims to prevent any unwarranted concerns among passengers and maintain the trust they have built over time.

As part of their ongoing efforts to enhance passenger experience, Kenya Railways encourages travellers to continue utilizing the Madaraka Express Service for its convenience, safety, and reliability.

In the dynamic world of social media, where images can sometimes be misconstrued, Kenya Railways' proactive approach in addressing misleading content showcases a dedication to maintaining public trust and ensuring the continued success of the Madaraka Express Passenger Service.