The Kenya Revenue Authority (KRA) has announced a temporary shutdown of its iTax portal on Wednesday night for maintenance purposes.

The taxman has outlined that the suspension will commence at 8 p.m. and conclude at midnight.

This scheduled downtime is expected to impact various services, including the registration of new Personal Identification Numbers (PINs), the filing of tax returns, the generation of payment slips, and the checking of ledger accounts.

In a statement posted on its X platform, KRA officially informed users of the upcoming maintenance window, stating, "Kindly be advised of a scheduled iTax maintenance today from 8 PM to Midnight."

To mitigate potential disruptions, KRA is advising users to complete any pending tasks related to the affected services before the maintenance period begins.

Read More

  1. KRA grants KenGen a Sh1.43 billion tax waiver after decade-long dispute
  2. Persistent KRA customs system outages stall cargo clearance, cut revenue
  3. KRA calls for mobile number updates as part of ongoing tax system overhaul

This proactive approach aims to minimize inconvenience for taxpayers and facilitate a seamless transition during the temporary suspension of iTax services.

Recognizing the significance of uninterrupted tax activities, the KRA has also recommended that taxpayers plan their tax-related activities in advance.

By doing so, individuals and businesses can navigate the temporary halt more effectively, ensuring minimal impact on their tax-related transactions.

In light of the maintenance, KRA has suggested alternative payment channels for individuals or businesses that may need to conduct transactions during the specified window.

KRA acknowledges the inconvenience caused by the temporary shutdown and apologizes to users for any disruption to their regular activities.

“We apologise for any inconvenience caused,” said KRA.

Despite the brief inconvenience, maintenance is a crucial step to ensure the reliability and efficiency of the iTax portal, reflecting KRA's dedication to providing an improved and secure online tax platform.

As the clock ticks towards the scheduled maintenance, KRA encourages users to cooperate and take advantage of the alternative payment channels provided, reinforcing its commitment to facilitating a seamless tax-paying experience for all stakeholders.