Bolt has unveiled an array of innovative Trip Safety Monitoring features for its ride-hailing vehicles in a move aimed at enhancing security for both drivers and riders amid concerns raised by customers.

The on-demand cab-hailing company, which is headquartered in Tallinn, Estonia, says the new security enhancements will take advantage of a specially trained in-house safety team.

According to Bolt, the new feature automatically engages with riders and drivers in-app when a vehicle remains stationary for an extended period to ensure the safety of all parties involved.

Bolt revealed that the feature’s extra layer of security allows drivers and riders to call emergency services, share trip details, record audio, or request Bolt Assistance with a single touch in the app.

Bolt Kenya Country Manager Linda Ndungu says the firm is committed to the safety of its drivers and customers, coming as the firm has been receiving a beating from users over alleged laxity in security.

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“At Bolt, safety remains a core priority. We consistently dedicate resources to introduce innovative products and features aimed at enhancing the safety framework of the Bolt app” stated Ndungu.

She intimated the new Trip Safety Monitoring features empowers the user to promptly identify and report any unusual occurrences and, in the process, deterring potential danger during a Bolt trip.

Bolt has also revealed plans to roll out additional features such as route deviation monitoring and delayed ride completion in its strategic efforts to enhance security and deter improper behaviours.

An Emergency Assist button within the Bolt app enables riders to quickly and discreetly alert emergency services or private security partners if they ever feel uncomfortable during a ride.

As part of the security boosting efforts, the firm recently unveiled the Driver Selfie Check feature, allowing verification of a driver’s identity to deter impersonation and unauthorized account access.

Drivers are prompted to take a selfie upon going online, and any discrepancies with previously shared details lead to temporary service restrictions until the identity is authenticated.