Safaricom announced a groundbreaking partnership with Kitui County on Thursday to unveil the MyCounty app platform, a revolutionary initiative designed to digitize county services.

This innovative platform seeks to enhance operational efficiency and significantly increase revenue collection by offering a wide array of services to its users.

Among the services provided are payment options for county services, robust revenue management systems, an interactive citizen reporting and engagement tool, as well as tailored solutions focusing on agriculture, health, utility bills, and SME programs.

With over 400,000 users already accessing county services through the MyCounty app in the 11 counties currently onboarded, the impact is palpable.

These counties include Nairobi, Makueni, Kitui, Busia, Samburu, Bomet, Narok, Kilifi, Uasin Gishu, Kajiado, and Elgeyo Marakwet.

Read More

  1. Safaricom restores its network to full capacity after undersea cable disruption
  2. Safaricom operating profits surpass USD1 billion as its dividend per share stagnates
  3. Safaricom's Ethiopia venture receives boost as telecom regulator slashes rates

Nicholas Mulila, Chief Corporate Security Officer at Safaricom PLC, emphasized the significance of this partnership.

"We are proud to partner with Kitui County to extend the transformative power of technology to its great people," Mulila said.

"The launch of MyCounty app platform in this county reflects our commitment to utilizing technology in making county services accessible and convenient for all, furthering our mission to connect, empower, and improve the lives of Kenyans."

"Our vision is to enable counties to offer one-stop shop for their services and more so increase their service delivery at an affordable cost," he added.

The MyCounty App platform is designed to offer a wide range of county services, including payment services such as parking fees, land rates, and single business permits.

It also provides a platform for citizens to engage with county leadership, report incidents, and take advantage of the "Sema na Governor" feature, allowing direct communication with governors to share feedback and enhance county services.

Dr. Julius Malombe, Governor of Kitui County also expressed his enthusiasm for the platform and said its launch marked a significant step towards digitising services in the county.

"Today marks a significant step forward for Kitui County as we digitize our services to grow accessibility and efficiency in delivery. I believe that the MyCounty App platform will empower our citizens to conveniently access our essential county services as we also grow our own source revenue," Malombe stated.

"Today’s launch is, therefore, a testament to our dedication to improving the lives of our residents through digitization and technology. We thank Safaricom for their partnership and look forward to the positive impact this innovation will have on our county."

Safaricom has ambitious plans to roll out the MyCounty App platform to all 47 counties in Kenya while customizing the services to meet the unique needs of each county.

The MyCounty App is accessible through various channels, including a mini-App on the M-PESA Super App, Android App, iOS, Web, and a USSD short code.

This multi-channel accessibility ensures that citizens can access county services with ease, irrespective of their preferred platform.