China Square, a shopping mall that has gained major popularity in the last week due to its affordability, on Sunday announced that it was shutting down its doors indefinitely.

The Chinese shop located at Unicity Mall along Thika Road blamed concerns over safety, misleading remarks, tills shortage and overrating by clients online for the indefinite closure.

The announcement comes a day after China Square released a statement in which it said it would close on Sunday to re-strategize on its operations with a plan to reopen on Monday.

But on Sunday, the company said it would remain closed until further notice and assured its customers that it was committed to settling matters that have arisen as soon as possible.

“We take the safety and satisfaction of our customers seriously and are committed to resolving these issues as quickly as possible,” the company said.

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China Square indicated that it also struggling to deal with the heavy human and vehicular traffic to the suddenly popular shop resulting in concerns over their safety while shopping.

“As a result, more security guards are being arranged on-site to ensure the safety of customers,” said China Square in a statement.

The company blamed its woes on overrating by customers online and misleading remarks from some quarters, coming after Trade and Investments CS Moses Kuria blasted the store.

“Some of the statements on the internet have been misleading people, and some customers have overrated our services which has created unrealistic expectations. We need to close down and give a cooling down period,” added the company.

The firm expressed optimism it will reopen soon and offer a better customer experience.

“We appreciate your understanding and support during this time. We are committed to providing you with the best service possible, and we hope to have the opportunity to serve you again soon,” it indicated.

Unicity Mall. PHOTO/COURTESY

Many Kenyan customers have lamented over the sudden closure of China Square Limited and raised concerns over the government’s threat to shut down the Chinese investor.

In an interview with Nation.Africa on February 26, 2023, China Square owner Lei Cheng said he was running a legitimate business and helping Kenyans who were being overcharged.

“We opened this store on January 29 this year. We are barely a month old. In the first two weeks in business, our sales turnover was Sh20 million. Nowadays, on a bad day we sell goods worth Sh10 million,” Cheng told Nation.