The National Transport and Safety Authority (NTSA) has appealed to members of the public who applied for their driving licenses and transfer of motor vehicle ownership to collect the licenses and logbooks from the respective offices they applied.
NTSA said it has already processed thousands of driving licenses and logbooks that are currently lying at its various service centres.
The authority’s Director-General George Njao said there has been a significant reduction in service turnaround time in various sectors in NTSA since t systemic reforms the authority has been conducting.
Njao said the authority is committed to improving continually its services and reducing turnaround time.
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“We are committed to continuously improving our services and reducing our turnaround time so as to enhance customer satisfaction,” Njao said.
According to Njao, NTSA has collaborated with government agencies and come up with several strategies to achieve a higher level of efficiency where customers can enjoy same-day services in all of its service points.
“To achieve this level of efficiency, we have made security and technological advancements on TIMS and employed several service strategies in collaboration with other government agencies, including Huduma Centres,” Njao said.
Njao also revealed that NTSA is geared towards introducing on-site printing in order to achieve same-day service delivery.
