Mobile service provider Safaricom has announced that some of its services will be unavailable for 11 hours between Saturday, April 24, at 10:00pm and Sunday, April 25, at 9:00am.

The interruption that will definitely affect millions of its customers, the telcos says, is meant to give way to a scheduled system maintenance.

Among the services that will be affected are all airtime recharge, SIM swap, activation of new lines and tariff migration. 

However, other services such as calls, SMS, M-Pesa, internet and data will remain available during that period, the company announced.

“All calls, M-Pesa, internet and data, and SMS services shall remain available for the entire duration of maintenance,” Safaricom said.

Read More

  1. Sh3.2 billion in M-Pesa accounts now in UFAA's hands as unclaimed funds mount
  2. Safaricom Foundation unveils Sh120 million Agri-Eco Hub Project in Busia
  3. M-Pesa clocks 34 million users in Kenya

“The timing of the maintenance activity has been planned to result in the least of inconvenience to our customers,” it added. 

Safaricom, which is headed by CEO Peter Ndegwa, added that the upgrade of its system is meant to increase capacity in relation to the growth of its customer base and is also to support innovation to meet the various requirements of its customers.

The mobile service provider apologised to its subscribers for any inconvenience that the interruption might cause in the weekend, coming as subscribers have been inconvenienced by the high number of maintenance disruptions.