The Central Depository and Settlement Corporation (CDSC) will deactivate its Rhino chatbot platform on Friday, effectively cutting off the digital assistant that has served investors with automated support services.

The development was confirmed by Team Rhino, which stated, “CDSC’s chatbot services would be decommissioned,” adding that clients will lose access to the platform on the aforementioned date.

CDSC, the quality provider of clearing and settlement services in the Kenya Capital Markets, has not disclosed the reasons behind this decision, nor has it indicated whether a new platform will be introduced to replace Rhino.

However, the move points to a shift in the corporation’s approach to digital engagement.

The discontinuation may affect investors who depend on the chatbot for queries and access to various services.

Those in need of support have been advised to seek direct help by reaching out to CDSC directly via its official support channels for further guidance or clarifications.

The Rhino chatbot was introduced as part of CDSC’s efforts to enhance investor convenience through automated, round-the-clock assistance. Its impending deactivation leaves a gap in digital engagement, especially for users accustomed to the immediacy of chatbot services.

While CDSC has remained silent on whether this move is part of a broader overhaul, the termination underscores ongoing changes in how financial institutions interface with their clientele in a rapidly evolving tech landscape.