The National Transport and Safety Authority (NTSA) is set to migrate all its services to the E-Citizen Platform, aligning with the government's directive to centralize access to various services through a unified portal.

This move is poised to revolutionize service delivery for motor vehicle owners and various stakeholders involved with the NTSA.

"In implementation of the directive on migration of all Government services to the E-Citizen Platform, The National Transport and Safety Authority (NTSA ) is diligently progressing to onboard all its services to the platform," NTSA said.

"This move aims to centralize access to services through a unified portal, thereby enhancing service delivery to motor vehicle owners and other stakeholders."

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To ensure a seamless transition, the Authority is calling upon all NTSA clients, including motor vehicle owners, financial institutions, insurance companies, motor/motorcycle dealers, corporate entities, Embassies, Missions, Ministries, and Departments and Agencies (MDAs), to validate their E-Citizen accounts.

The validation process mandates designated individuals representing organizations to log in to their E-Citizen accounts and add specific organizations using their KRA PIN Numbers.

According to NTSA, this crucial exercise is fundamental to guarantee access to all NTSA services within the unified platform.

In a statement, the NTSA emphasized the importance of stakeholder engagement by announcing virtual training sessions and demonstrations that took place from December 18, 2023, to December 22, 2023.

These free sessions aimed to assist various stakeholders in familiarizing themselves with the service flow on the E-Citizen platform.

As part of the onboarding process, the Authority will temporarily shut down the TIMS portal from Friday midnight to Monday midnight

This closure will restrict transactions on all NTSA services during the transition period.

All NTSA online service access will be integrated with the E-Citizen platform single sign-on during this period, preparing for the official Go-Live on Tuesday, January 2, 2024.

"Further, the Public is notified that as part of the on-bo,arding process, the Authority intends to shut down the TMS portal from Friday, 29th December 2023 (Mid-night) to Monday, 1st January 2024 (Mid-night) to limit transactions on all NTSA services," NTSA said in a notice.

"During this period, all NTSA online service access will be integrated with E-Citizen platform single sign-on in preparation for the Go-Live on Tuesday, 2nd January 2024." 

To minimize potential inconveniences, the public is advised that only E-Citizen login credentials (Username and Password) will be operational from Tuesday, January 2, 2024, onward.

Clients with pending transactions on the TIMS platform were urged to complete their applications by December 15, 2023, to avoid any service disruptions.

The migration to the E-Citizen platform signifies a significant step towards modernizing and streamlining NTSA services, aligning with the government's commitment to enhancing efficiency in public service delivery.

This transition underscores the Authority's dedication to providing a more accessible and centralized platform for stakeholders across the transportation and safety sectors.