Safaricom, the telecommunications juggernaut, finds itself grappling with recurring service intermittency, specifically now affecting a subset of PayBill payments.

The company, quick to respond, issued a customer notice assuring users that their technical team is actively resolving the issue and will notify customers once normal services are restored.

"We sincerely apologize for any inconvenience caused. Thank you for your patience," said Safaricom in an official statement.

The elusive nature of the glitch has left users experiencing intermittent disruptions in their PayBill transactions.

Safaricom, keeping details close to its chest, remains focused on resolving the issue promptly, assuring users that their technical experts are on the case.

Read More

  1. Safaricom's Ethiopia venture receives boost as telecom regulator slashes rates
  2. Safaricom injects Sh20 million to power up the Connected Africa Summit 2024
  3. Obunga FC and Plateau Queens triumph in Safaricom Chapa Dimba Season 4

"The issue is under resolution by our technical team, we shall inform you once normal services resume," Safaricom stated.

The importance of PayBill services, acting as the linchpin for seamless transactions, is not lost on Safaricom.

From individual users to businesses, the impact of this technical hiccup is felt across the spectrum.

However, Safaricom expressed that it remains unwavering in its commitment to addressing the issue with speed and precision.

While users are left waiting for the proverbial dust to settle, Safaricom emphasizes the need for patience and understanding.

The company pledged to provide regular updates on the resolution progress, ensuring users are kept in the loop as the technical team works tirelessly to restore PayBill services to their former glory.