Prominent player in Kenya's ride-hailing sector Bolt has finally had its operation licence renewed.

This follows a protracted push and pulls with the regulator, the National Transport and Safety Authority (NTSA) over the controversial matters of driver commissions and booking fees.

"This is to certify that BOLT OPERATIONS OU of Plot No. L.R. NO: 209/22216 has been dully licensed by the National Transport and Safety Authority under licence No. NTSA/TNC/2023/004 to conduct transport network business in Kenya pursuant to and in accordance with the provision of the National Transport and Safety Authority (Transport Network Companies, Owners, Drivers, and Passengers) Regulations, 2022," the NTSA certificate or license read.


Bolt had earlier suspended its booking fees as it addressed pending issues raised by NTSA before the renewal of its operating licence.

Read More

  1. Bolt commits Sh14 billion to boost ride safety features over the next three years
  2. What you need to know about NTSA's new initiative to revalidate licenses
  3. Top 10 innovative drivers receive Sh288k each in Bolt Accelerator Program Kenya

Earlier today, Linda Ndung’u, the Bolt Country Manager, expressed optimism regarding the renewal of their license, revealing that fruitful discussions had taken place between the company and NTSA as the licensing process was already in motion.

The protracted negotiations and efforts on the part of Bolt have ultimately resulted in the reinstatement of its operational license, securing the future of the ride-hailing service within the Kenyan market.

This resolution comes as a welcome development for Bolt and its many users, offering a promising outlook for its continued operations in Kenya's vibrant transportation sector.