Many Safaricom subscribers were on Monday morning left stranded and lamenting after the telcos services experienced technical hitches.
Many Kenyans woke up to inability to use Safaricom’s internet, calls and M-Pesa services, affecting many individual, business and corporate operations that rely on the services.
By the time of publishing, the country’s largest telecommunications company, which is headed by new CEO Peter Ndegwa, had not yet issued an official statement on the hitch, as Kenyans took their frustrations to social media.
The morning glitch came after some of Safaricom’s services went offline for 11 hours between Saturday, April 24, at 10:00pm and Sunday, April 25, at 9:00am.
The company said the interruption that affected millions of its customers was meant to give way to a scheduled system maintenance, one of the many experienced in the last year or so.